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Australia’s One Stop Pattern Shop

Delivery & Returns

DELIVERY INFORMATION

Please allow 5 working days from date of placing your order for despatch of goods.

Within Australia, we use Australia Post as the shipping method for orders so please allow a reasonable time for delivery.

For customers outside of Australia, please allow 28 working days for receipt of goods.

Delivery charges are displayed at the checkout when order is placed as they can vary dependent on order size and delivery location.

PROMOTIONS / OFFERS

All promotions featured on this website are exclusive and cannot be applied or combined with any other promotional offers in stores, catalogues, or magazines.

HOW TO REACH US

Email our Customer Services Department at: SewDirectAU@dga-intl.com

Tel: +61 2 9774 5855

Monday to Thursday 9 am to 4 pm

Friday 9 am to 1pm

REFUNDS & EXCHANGE INFORMATION

All returns and exchanges should be sent to:

Simplicity Pty Ltd
PO BOX 365
Milperra, NSW 2214

You must include (a copy of/or the original) delivery note or invoice that was included with your order. Please explain the reason for your return. We will accept a return or exchange of current patterns and credit your method of payment. Patterns must be uncut and unopened. Any return must be made within 30 days of purchase. We can only accept returns on patterns purchased through our online store.

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